MC311 Call Center Has New TTY Phone Number for Deaf/Hearing/Speech-Impaired Callers

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MC311 Call Center Has New TTY Phone Number for Deaf/Hearing/Speech-Impaired Callers

Montgomery County’s Customer Service Center, MC311, for non-emergency government information and services is now using a new Text Telephone (TTY) phone number. A TTY is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. The new number to call for a TTY connection is 301-251-4850. Those who use the Maryland or Video Relay services should contact the MC311 customer service center by dialing the number used when calling from outside the County: 240-777-0311.   Regular callers from inside the County need only to dial 3-1-1.

MC311 was launched in June of 2010 to provide a single, one-stop phone number for service requests, information, and complaints and a web portal where County residents could enter their own requests, get their own information, and track the progress of the wor ...more

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