MC311, Montgomery County’s Online and Telephone Customer Service System Marks S

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MC311, Montgomery County’s Online and Telephone Customer Service System Marks Second Anniversary

Montgomery County Executive Isiah Leggett joined MC311 staff today to mark the second anniversary of the County’s online and telephone information system. In addition to answering several incoming calls, Leggett celebrated the milestone with call center staff. In mid-May, one month prior to the June 17 anniversary date, the call center recorded its one-millionth service request.

Since the customer service center opened two years ago, call volume has averaged 40,000 per month. The 311 web portal, www.mc311.com, which allows residents to find answers and check on the status of service requests, has consistently averaged 25,000 views per month.

“In just two years time, the MC311 online and telephone information system has proven to be a valuable service for our residents,” said Leggett. “The 24/7 online service is increasingly being used for filing service requests and finding information. We could not be more ...more

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